We want you to love your Bull City Bumpers gear! If something isn't right with your order, we are here to help make it right.
1. Return Window
You may return eligible items within 14 days of delivery for a refund.
2. Return Eligibility
To be eligible for a return:
- Items must be brand new, unused, and in their original packaging.
- Bumper stickers and magnets must not have been peeled, applied, or altered in any manner.
- Apparel items must be unworn, unwashed, and free of stains or odors.
- Final sale, mystery drops, or clearance items are non-refundable.
3. Defective, Damaged, or Incorrect Items
Because our goods are printed on-demand with commercial-grade inks, print defects or shipping transit damage are rare. If your item arrives damaged, flawed, or with a printing defect, please email us within 7 days of delivery at info@bullcitybumpers.com with your order number and clear photos of the defect. We will send a replacement free of charge or issue a full refund immediately.
4. Return Shipping & Restocking
For standard preference returns (not due to defect or our error):
- Customers are responsible for return postal shipping costs. We recommend using a trackable shipping service.
- Standard returns are subject to a 20% restocking fee to cover fulfillment handling and inspection, deducted from your refund amount.
5. Refund Processing
Once your return is received and inspected at our fulfillment depot, we will process your refund (minus any applicable restocking fee) back to your original payment method via Stripe within 5-10 business days. Initial shipping fees are non-refundable.
6. How to Start a Return
To initiate a return or exchange, please email our support squad at info@bullcitybumpers.com with your order number and the reason for the return. We will provide return instructions and a destination address.